Shipping & Return Policy

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Privacy Policy Effective Date: September 13, 2026. This Privacy Policy describes how The Powder Room ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

1. Information We Collect- We collect personal information directly from you and automatically through your device when you interact with our Site. This includes:

• Contact Information: Name, billing address, shipping address, email address, and phone number.
• Payment Information: Credit card numbers or other payment details (processed securely via our third-party payment gateways).
• Order History: Details about the products you purchase or view on our Site.
• Device and Usage Data: IP address, browser type, operating system, unique device identifiers, and information about how you interact with our Site via cookies, pixels, and similar tracking technologies.

2. How We Use Your Information- We use the personal information we collect to operate our e-commerce business, including:

• Processing and fulfilling your orders, including sending order updates and shipping confirmations.
• Managing your account and providing customer support.
• Protecting our website against fraud, unauthorized transactions, and security threats.
• Complying with applicable legal obligations.
• Marketing and Communications: Sending you newsletters, promotional offers, and marketing emails about our products or services (you can opt out at any time).
• Targeted Advertising: Personalizing your experience and serving you advertisements on other websites across the internet based on your browsing behavior.

3. Sharing Your Information- We share your personal information with trusted third-party service providers and partners to help us run our business and market to you, including:

• Hosting and E-commerce Platform: GoDaddy, which hosts our online store infrastructure, database, and operational tools.
• Payment Processors: To securely process credit card transactions.
• Shipping and Logistics Providers: To deliver your purchases.
• Analytics Partners: Third parties (such as Google Analytics) that use tracking technologies to analyze site traffic and user behavior.
• Advertising Partners: Third-party advertising networks and platforms (such as Meta or Google Ads) to track your activity across the web and deliver targeted advertisements on our behalf.

4. Virginia Consumer Rights (VCDPA Notice)- If you are a resident of Virginia, the Virginia Consumer Data Protection Act (VCDPA) grants you specific rights regarding your personal data:

• Right to Access: You can confirm if we are processing your personal data and request a copy of it.
• Right to Correct: You can request that we correct inaccuracies in your personal data.
• Right to Delete: You can request that we delete the personal data we have collected about you.
• Right to Portability: You can request a digital copy of the personal data you provided to us in a usable format.
• Right to Opt-Out of Targeted Advertising: Because we use third-party analytics and ad tools to track your activity across the web, you have the right to opt out of the processing of your personal data for targeted advertising.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 45 days. You can also opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.

5. Cookies, Pixels, and Online Tracking- We use cookies, web beacons, and tracking pixels to keep track of items in your shopping cart, remember your preferences, analyze our traffic, and serve targeted ads. You can manage your cookie preferences through your web browser settings or by utilizing global opt-out signals where supported. Disabling cookies may limit your ability to use certain features of our Site.

6. Updates to This Policy- We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Effective Date" at the top will be updated accordingly.

7. Contact Us- If you have questions about this policy or wish to exercise your privacy rights, please contact us at:

• Email: thepowderroom37@gmail.com
• Address: 5628 Portsmouth Blvd. Portsmouth, VA 23701

8. Indemnification- You agree to indemnify, defend, and hold harmless The Powder Room and its stylists, employees, agents, and owner for any losses, costs, liabilities, and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement, or your violation of any applicable laws, rules, or regulations. The Powder Room reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with The Powder Room in asserting any available defenses.

9. Booking Information & Schedules- Personal information like your phone number, name, and email address are captured securely by Vagaro to sync calendar appointments, process required down payments, and send automatic text or email confirmations.

10. Secure Payment Processing- Personal information like your phone number, name, and email address to sync calendar appointments, process required down payments, and send automatic text or email confirmations.

Terms of Service Effective Date: September 13, 2026. Welcome to The Powder Room. This website, located at [Insert Website URL] (the "Site"), is operated by The Powder Room ("we," "us," or "our"). By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

1. Online Store Terms- By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your access to the services.

2. Products and Purchases

• Modifications to Prices: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
• Product Descriptions: We attempt to be as accurate as possible with our product descriptions and images. However, we do not warrant that product descriptions or other content on the Site are 100% accurate, complete, reliable, current, or error-free.
• Order Limitations: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

3. Billing and Account Information- You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. Payment processing infrastructure is securely handled by our third-party integrations via our hosting provider, GoDaddy.

4. Shipping and Returns- All purchases made through our store are subject to our shipping and return protocols.

• Risk of loss and title for items purchased from The Powder Room pass to you upon our delivery to the carrier.
• Please review our RETURN POLICY before purchasing to understand your options regarding order cancellations or returns.

5. Intellectual Property- All content included on this Site, such as text, graphics, logos, images, digital downloads, and data compilations, is the property of The Powder Room or its content suppliers and is protected by United States and international copyright laws.

6. Privacy- Your submission of personal information through the store is governed by our Privacy Policy. Please review our PRIVACY POLICY to understand how we collect, use, and safeguard your personal data.

7. Limitation of Liability & Disclaimers- The Service and all products delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied. In no case shall The Powder Room, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

8. Governing Law- These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. Any legal actions or proceedings arising under these Terms shall be brought exclusively in the state or federal courts located in Virginia.

9. Changes to Terms of Service- You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

10. Contact Information- Questions about the Terms of Service should be sent to us at:

• Email: thepowderroom37@gmail.com
• Address: 5628 Portsmouth Blvd. Portsmouth, VA 23701